FAQ


1. How do I register as a member?

    Click “Register” button (below search bar). You may create a new account by manually fill in all your details required. Then, you may sign in with this new account to make a purchase.

 

2. How can I change or reset my password?

    Click “Sign In” and “Forgot password”, enter your email address and submit. You will receive an email which will guide you to change your password.

1. Should I register as a member for ordering?

    We recommend you to register as member that it will make you trace your order history easily. At the same time, you also can enjoy benefits like discounts, rewards and so on.

 

2. Can I amend my order after done payment?

    Yes, Amendment is allowed within 12 hours after payment done. Please send an email to sales@kitarteliti.com.my or call 019-7909609 for the amendment. We will try our best to meet your requirements. However, if the order has been processed, you are not allowed to amend it.

 

3. How to check my purchase is successful?

    An order confirmation email will be sent to inform you that your order is places successfully. Therefore, kindly make sure that your email address is correct and still active.

 

4. Ready Stock?

    All items listing on our website are ready stock. The ready stock is shown in real time status. Therefore, system auto makes sure your order is with stock before you proceed to payment. Only under certain unusual circumstances, with defective products or missing stocks, then we will inform you the item in your orders is out of stock after you done the payment. If needed, Refund will be proceeding within 48 hours.

 

5. Can I cancel my order?

    You may send email to sales@kitarteliti.com.my or call 019-7909609 within 12 hours after done payment. We will try our best to meet your requirement but order is unable cancel once it has been processed. So, we strongly advise you to carefully review and modify your order before you Place Order.

 

6. How to track completed order?

    Log in your account, click order history, then order number and status will be shown.

 

7. Why I did not receive order confirmation email?

    During high-traffic periods, there may be a bit delay in sending order confirmation email to you. You may also check your junk mail folder. If you did not receive any confirmation email, kindly contact us via admin@kitarteliti.com.my or call 019-7909609 for inquiry.

 

8. What payment methods can I adopt to pay?

    We provide various payment methods which are Visa/Master card, FPX online banking, Boost, Mcash, GrabPay, TouchNGo and Maybank QRPay. Besides, Dealer may email to account@kitarteliti.com.my or call 019-7909609 for obtain company bank account with term & condition.

 

9. Any discount if I purchase in bulk?

    Yes, we provide premium advantage to our dealers. You may enjoy our product with lower price rate, promotion tools and free delivery. Please email to sales@kitarteliti.com.my or call 019-7909609 for order above 20pcs.

 

10. How can I get the price for those tyres CALL FOR PRICE?

    Choose the product you interested and you may click “MAKE ENQUIRY” button, it will add the product to the Enquiry item and you need to fill in your information that required. Then, you may click “CONTINUE” if you want to  continue shopping. If you have not any other item to add-in and you may click “SEND” to submit your enquiry items to us. We will reply you soon.

 

11. How do I apply promo code?

    Drop the products into your cart, and click on “CHECK OUT” button, fill in your delivery information and you may apply promotion code for immediately discount.

1. Can I return or refund ?

    Return or refund due to certain situations. Otherwise, No return or refund service.

 

2. How can I check refund status?

    Once refund done, we will send you a notification email. However, if you received wrong amounts or not even receive any refund within 2 weeks, you may contact us by email to account@kitarteliti.com.my or call 019-7909609.

 

3. How should I do if I received defective or wrong item?

    Kindly provide order number and photo/video of defective area/wrong item received through email to admin@kitarteliti.com.my or Whatsapp to 019-7909609 within 3 days of order received. Do let us know and point out the defective before return the defective product to us. We will provide solution on case by case basis. Please take note that once label tag been tear off/cut, and any claims received after the said period will not be recognized.

1. How know the sizing?

    We provide technical data on the pages for you reference. You may also refer to our tyre position suggestion photo for the tyre installation on your vehicle.

1. The point reward is eligible to all products?

    No, currently reward point only applicable for ROADONE TBR tyre series of 295/80R and 315/80R.

 

2. How do I check my reward points?

    Login to your account, click on “My Profile” button and your reward point will be shown.

 

3. How can I redeem the point rewards?

    You are able to redeem 3pcs tyres free of charge from the same series when you fulfil the requirement of purchased total 30pcs of ROADONE TBR 295/80R and 315/80R series tyres within 30 days. Once you achieve the requirements, we will contact you soon for the redemption.

 

4. When are the reward points expire?

    You will have 30 days from the first order made to earn enough reward point which is purchase total 30 pcs of ROADONE TBR 295/80R and 315/80R series tyres. After 30 days, if you haven’t earned enough reward point, your reward points will be expired and automatically reset to zero. So please make sure you fulfil the requirement within 30 days to get our free reward!

1. How long will be the shipping time?

    Delivery will take within 3-10 working days (different time due to delivery location stated).

 

2. What should I do If I missed out the delivery?

    We will confirm delivery time with you via phone call one day before the delivery. Please make sure you are available due to delivery fee will be double charge depends on quantity of order if you missed out the delivery. You may email to sales@kitarteliti.com.my or call 019-7909609 for second delivery.

 

3. Any product warranty provides?

    Yes, we provide warranty for all products (exclude TOPRIDER Brand) if tyre usage/wear no more than 50% within the warranty period. Please email to sales@kitarteliti.com.my or call 019-7909609 for any warranty claims. We will provide the solution on case by case basis. Term and condition apply.

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